CONCIERGE DIARIES is a series that depicts destinations through the eyes of a local luxury hotel’s concierge. They understand luxury travel and local culture, and can be a wealth of information. In our digital age, the role of the concierge has changed and evolved drastically, and the largely tech-driven millennials interact with the traditional notion of concierge in vastly different ways than previous generations. While many have their doubts about the longevity and viability about the role of concierge, nothing beats face-to-face contact and genuine, personalized service.
As a millennial, I love my crowdsourced reviews and custom-tailored recommendations in equal parts and make it point to chat with locals and insiders as much as possible to gain a thorough understanding of a city from many personalities and perspectives.
The purpose of Concierge Diaries is to demystify the tipping dilemmas, to inform travelers of services that can enhance their trips, to discover a city from the eyes of a local resident and luxury hotel insider, and to answer questions that people are hesitant to ask. With that, if there are burning questions that you’ve also wanted to ask, feel free to put them in the comments below and in the next installment, I’ll add it the list.
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